Terms and Conditions

 

You must be over 18 to make a reservation.

A valid document must be presented at check-in.

All bookings must contain the name and surname of all adults who will be occupying the room and valid credit card details for guarantee.

 

Our rates are always the best and are subject to change.

The hotel has the right to cancel your booking if it does not receive the Advance Payment. We will send you an email confirmation of the cancellation immediately after it has been made.

 

Check-ins/outs

Check-in times: 14:00 until 21:00.

Check-out time: 11:00. Enjoy your day!

Unfortunately, we don't work 24 hours a day.

*If you wish to check in after 9 p.m., please contact us to check availability and/or receive instructions for entry.

 

Zabava Sacavém

Only in Zabava Sacavem

Cleaning fee* 20.00€

*Mandatory from 7 nights onwards for those who have booked full accommodation.

 

Municipal Tourist Tax

 

Please leave the municipal tourist tax money on the table in your room.

The price is €1.50 per person per night;

Children aged 13 and over pay;

Law no. 4/2015, of 7 January.

Law in force from 27/07/2024

 

Cancellation policy

Please read our cancellation policy carefully. We rarely make exceptions. Our reception staff are instructed to follow this policy. So, to avoid any misunderstandings, please read below:

In the event of a "no-show", the full amount of the booking will be charged and is non-refundable.

There is only one way to cancel a booking; the guest must send a cancellation request with their booking number to the following email address geral@hostelzabava.com.

All cancellations are confirmed by e-mail immediately after the reservation is cancelled (In case of cancellation, the reservation will be cancelled).

You can cancel your reservation up to 7 days before your arrival date, free of charge. If cancelled less than 7 days before the date of arrival, the guest must pay the full amount of the reservation.

 

Non-refundable rate

Once the booking has been made and confirmed, the rate is non-refundable.

 

Deposit

We require a deposit of €300 for any damage to the accommodation;

The deposit will be refunded in full if there is no damage to the property or damaged items.

The deposit will be refunded within 2 days of check-out;

 

Extending your stay

Once you have made your booking, you can extend it (according to our availability) by informing us in advance before you arrive.

If you are staying and would like to extend your stay, please let us know 24 hours before your check-out date. We will endeavour to adapt to your needs and this includes relocating you to a similar room if necessary.

Reservations for more than 30 days are not permitted.

 

Age of majority policy

All guests must be at least 18 years old to confirm their stay at Hostel Zabava. A valid photo ID must be presented at the time of check-in.

Minors must be accompanied by their parents and must present a valid photo ID at the time of check-in.

 

Required to provide valid personal identification

It is mandatory and legal to provide the documents of all the people who will be staying with you, including companions. If you do not provide them, you will not be able to stay and your reservation will be cancelled.

 

For more information, see the article and the law:

Article 15 and 16 of Law no. 23/2007 of 04 July.

 

https://www.pgdlisboa.pt/leis/lei_mostra_articulado.php?artigo_id=920A0013&nid=920&tabela=leis&pagina=1&ficha=1&so_miolo=&nversao=#artigo

 

Children's policy

There is no charge for a child up to the age of 7. If necessary, please request a cot or extra bed at the time of booking.

Cots and extra beds are available subject to availability.

Extra beds have an additional cost of 20€, from the age of 07.

 

Standard booking price

The standard booking price includes the following:

All taxes;

Basic services (water, gas and electricity);

Use of the Internet and cable TV;

Bed linen and hairdryer;

Cleaning before and after your stay (we can provide daily cleaning on request);

All additional items and facilities as mentioned on our website and in emails;

 

Smoke-free policy

Hostel Zabava is a no smoking property. This applies to both traditional methods and electronic devices, including vapes, vaporisers, vaporising pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes and all their variations.

If it comes to our attention that someone has smoked in the rooms or in the event of a prolonged strong odour, you will receive a disapproving look and a €500 cleaning fee.

 

Room policy

Damage to property or missing items will be charged to your credit card or deposit at market value.

Damages or pre-existing problems in the room must be reported to reception immediately after check-in to avoid liability and possible charges.

Our accommodation allows guests, with permission from the accommodation, to receive orders and deliveries from restaurants such as Uber Eats or Bolt Food. On the other hand, exceptionally and always with the authorisation of the address of our establishment, deliveries may be received by post (e.g. Amazon or CCT)

We are not responsible for orders and their contents, nor for their storage.

We ask that you remain silent between 10pm and 7am to facilitate the rest of the other guests.

 

Kitchen policy

It is essential that you cook safely; leaving the fire on without attention is not permitted.

If strong odours (e.g. burning smell) or excessive dirt are produced and disinfection or cleaning is necessary, a charge of 50 euros will be made.

 

Animal policy

Pets are not allowed.